THE VAPE COMPANY             13/31 CHARLOTTE STREET, SMITHFIELD, SA, 5114             +61 0487 642 102

Terms & Conditions

Terms & Conditions



By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark laws.

All Payments are processed through accounts of The Vape Company


The materials appearing on The Vape Company's website could include technical, typographical, or photographic errors. The Vape Company does not warrant that any of the materials on its website are accurate, complete, or current. The Vape Company may make changes to the materials contained on its website at any time without notice. The Vape Company does not, however, make any commitment to update the materials. Content found on The Vape Company website maybe similar or duplicate to that of which is found on similar websites, the owner or director of such websites may request that the content be removed or adjusted accordingly.


All sales are final. Each product has different warranty periods. Please be sure to check the warranty periods below. The Vape Company does not perform repairs on faulty/damaged products.

Warranty Periods:

  • Starter Kits - 3 Months.
  • Box Mods - 3  Months 
  • Tanks / RDA's - 3 months
  • Consumables such as DIY Supplies & E-Juice do not come with warranty for safety reasons.
  • The warranty period starts once the product has been posted to the purchaser.
  • This warranty does not cover misuse, deliberate/accidental damage or damages caused by wear and tear.
  • This warranty does not cover merchandise failure or damage caused due to improper use or unauthorized repairs.
  • This warranty does not cover merchandise failure or damage as a result of excessive force such as dropping.
  • This warranty does not cover merchandise failure or damage as a result of usage outside of recommended usage conditions.
  • This warranty does not cover merchandise failure or damage caused by improper use of water or other liquids.

If the item is not in full working condition, the customer is required to contact The Vape Company and notify the function defects. The Vape Company will then provide a return address for the customer to post the product to. The return postage costs are the sole responsibility of the customer.

All our products come with warranties that are covered The Vape Company Faulty items must be sent back to The Vape Company, once this is investigated, an outcome can then be reached. The time frame for the warranty replacement process can take anywhere between 2-3 weeks.

By placing an order with The Vape Company you agree to the above Warranty and Return Policy conditions.


The Vape Company uses Australia Post for all domestic shipping requirements.
All parcels shipped by The Vape Company include a tracking number. If no one is available at your nominated shipping address then Australian Post has the authority to leave your parcel in a secure location of their choosing.

The Vape Company does not take any responsibility for lost, stolen or damaged parcels after the parcel has been handed in to the Australia Post, if the customer has not selected the insured shipping method.If you require any off these options pleas contact me before placing order.

All orders are posted in 2(two) business day after payment has been received and cleared.


Customers are responsible for all shipping costs associated with their order. We do not refund shipping costs for any reason.


In some cases when a package is returned to us unopened by the Post Office we may be willing to refund the cost of the order itself, however this is at our discretion and does not imply any obligation to do so. In all cases, we will not refund the cost of shipping. Shipping cost is the sole responsibility of the customer.


The Vape Company is not responsible for lost, damaged or stolen packages. If you did not receive a package that is marked as delivered, it is your responsibility to resolve this issue with the post office. Lost, damaged or stolen packages are very frustrating and we will do our best to help you resolve the problem. Please understand though that this is completely beyond our control and does require you contact the post office for assistance.
The Vape Company does not take any responsibility for lost, stolen or damaged parcels after the parcel has been handed in to the Australia Post.


Many things can cause a credit or debit card transaction to fail. Typos and incorrect billing information are common causes. Particularly with debit cards, funds are held (by your bank) when a transaction is attempted. It may take several days (7 to 10 on average) for those funds to be released back to your account in the case of a failed transaction. Please be sure all information is exactly as it appears on your bank statement to avoid held funds.


The Vape Company has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked sites. The inclusion of any link does not imply endorsement by The Vape Company of the site. Use of any such linked website is at the user’s own risk.

By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions.